We have made every effort to display as accurately as possible the colours of our products that appear on the de Le Cuona web site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers; however most de Le Cuona products are made from natural fibres; this creates natural nuances that will vary the way the products react to the same processes. Whilst our Technical Gurus do their best to minimise the variations; it is impossible to prevent batch variation between production batches and greater batch variation tolerance must be allowed for natural fibre products than for synthetic fibres.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging or the equivalent to ensure they are adequately protected in transit. Your return may not be accepted if the product is damaged, marked or in any way changed from the original.
A surcharge may be applied to goods returned from a different country to the original shipping destination or to orders cancelled after despatch from our warehouse.
We prefer that items are returned to us via Federal Express, UPS or DHL to ensure that they are protected and insured during transit. However, you may return the goods by any secure and insured means. Our address for all returns is:
de Le Cuona
Unit 11, Vansittart Trading Estate
Tel: +44 1753 830 301
We request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via Federal Express, UPS or DHL.