We aim to dispatch all orders within two working days of receiving your order and payment. Large or bespoke orders, or shipments requiring pre‑dispatch customs approvals, may take longer.

Under normal circumstances, orders arrive at most USA addresses within one week of dispatch. Delivery to other international destinations typically takes up to two weeks.

Shipping rates are based on the actual or volumetric weight of the order, the number of packages and the destination. Volumetric weight applies to light but bulky items such as cushions with inner pads or velvets shipped in suspended boxes.

Cushions, throws and fashion items are shipped in corrugated cardboard boxes in standard sizes including 24"x24"x6", 24"x16"x16", 24"x24"x24" and 20"x20"x20".
Fabrics are shipped on cardboard poles wrapped in heavy‑duty polythene, with large orders consolidated into boxes up to 110 lbs.
Reinforced wooden crates or pallet crates can be arranged at additional cost.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details.

All products ship from the UK. Delivery times and duties may vary depending on your location.

Returns and exchanges must be requested within 14 days of receiving your order. Returned items must reach de Le Cuona within 28 days of purchase and be in an ‘as new’, resaleable condition.

Fabric that has been cut, treated or altered cannot be returned. Bed linen is non‑returnable for hygiene reasons. Limited Edition items cannot be returned due to their rarity. Bespoke, made‑to‑order and custom‑made items are also non‑returnable unless faulty.

Contact the USA team before sending your item by calling +1 212‑702‑0800 or emailing USA_Sales@delecuona.com. You will be advised where to send the return and how to label it. A refund or credit is issued once the item is received and quality‑checked. Return shipping costs are refunded only when the item is faulty.

Exchanges are free and depend on stock availability. Requests must be made within 7 days of purchase, and items must be returned within 28 days in ‘as new’ condition. Shipping is covered by de Le Cuona only when the exchange is due to a fault or order error. Taxes and duties may apply for exchanges outside the USA or UK.

Items are considered faulty if received damaged or if a manufacturing fault appears within six months. Wear and tear is not considered a fault. Faulty items may be repaired, replaced with the same product (subject to availability), or refunded in full if repair or replacement is not possible.

Refunds are issued to the original payment method or de Le Cuona account. Shipping costs are refunded only for faulty items. Sales tax is refunded for USA orders. International duties and taxes are non‑refundable through de Le Cuona, though you may reclaim them through your local customs bureau. Refunds are processed within 5 days of receiving the returned item, but banks may take up to 10 business days to complete the transaction.

Orders may be cancelled within 7 days of receipt by emailing USA_Sales@delecuona.com. If the order has not yet been dispatched, a full refund is issued immediately. If it has already shipped, the cancellation will follow the standard returns process.

We accept Visa Credit, Visa Debit, Visa Electron, MasterCard Credit, MasterCard Debit, American Express, Apple Pay, Google Pay and Shop Pay.

Unless you have pre‑agreed payment terms, full payment is required before your order can be dispatched.

If your payment cannot be charged for any reason, your order will be placed on hold for two working days while we attempt to contact you. If payment is not received within this period, the order will be cancelled.

Yes. By placing an order, you authorise us to perform credit and anti‑fraud checks to authenticate your identity, validate your payment method and obtain transaction authorisation. Information you provide may be shared with banks, credit agencies and fraud‑prevention partners as part of these checks.

Yes. For security reasons, the billing address you provide must match the address registered with your card issuer. Orders may be delayed if the addresses do not match.

We take fraud prevention seriously and will prosecute any fraudulent attempts to reverse or dispute a valid charge for an order that has been properly fulfilled and delivered.

We specialise in made‑to‑measure cushions, throws and bedspreads, all crafted in the UK by our in‑house experts using de Le Cuona’s world‑renowned natural fabrics. Each piece is tailored to your exact specifications and available to clients in the USA and internationally.

Our Bespoke Accessories team provides personalised virtual consultations to guide you from initial design inspiration through to the final delivery of your custom‑made pieces. Every item is designed, crafted and finished with exceptional attention to detail, ensuring a seamless experience from concept to completion.

Because bespoke items are made specifically to order, they cannot be returned, refunded or exchanged unless they are found to be faulty.

Lead times vary depending on the project, but most bespoke accessories are completed within 4–8 weeks once the quotation is approved.

Our USA team is available to support your project and coordinate with our UK workroom. You can contact us at USA_Sales@delecuona.com or call +1 212‑702‑0800 for personalised assistance.

Yes. Our design room offers exquisite custom detailing and embroidery to elevate your bespoke furnishings. These finishing touches can be added to cushions, throws, bedspreads and other accessories to create a truly unique result.

Absolutely. A wide range of accessories—including cushions, throws and bedspreads—can be tailored to your preferred sizes, styles and finishes. Our team will guide you through fabric selection, detailing and design options.