DELIVERY & RETURNS

Sample Clearance Items

Items purchased in the online sample clearance will be shipped only to UK mainland addresses. Shipping of sample clearance cushions, throws, and bedlinen is free and will be despatched after 15^th January 2024. Sample clearance furniture can only be collected from de Le Cuona’s warehouse in Windsor, Berkshire.

Sample Clearance items cannot be returned or exchanged.

All Other Items

We aim to meet a next day delivery target for the UK for all orders placed before 12pm UK time and a 48 hour delivery target for the USA for all orders placed before 12pm UK time. This is not possible for orders to all countries, but in most instances the order should be with you within a week of despatch.

Returns and Exchanges will only be accepted if requested within 14 days of date of receipt and the original products are returned to, and received by de Le Cuona within 28 days of date of purchase in an ‘as new’ and re-saleable condition. Fabric that has been cut, treated, or altered in any way will not be accepted for return, refund or exchange. Please note that bed linen items cannot be returned for hygiene reasons and Collectables, or any item identified as Limited Edition cannot be returned due to the rarity of these products. Bespoke, made-to-order or custom-made items cannot be returned, refunded or exchanged.